The Head Nut

I regret to say that my recent experience at The Head Nut left much to be desired. The store boasts a wide variety of items, but unfortunately, the poor staff behavior overshadowed any potential positives. Upon entering the store with my husband on Monday, we were met with an atmosphere of rudeness and dismissiveness. Every time I attempted to ask a question, I was met with curt and condescending responses. The staff members seemed more interested in displaying their arrogance than in providing any semblance of professionalism or basic customer service. Furthermore, the store's layout was impractical and cramped. Items were crammed onto shelves, making it difficult to navigate the aisles without bumping into other customers. And speaking of other customers, even when there was no one else around, the staff seemed unwilling to assist, citing the excuse of "helping another customer" as a reason not to engage with me. Frankly, the attitude displayed by the employees was disgraceful. It's disheartening to see a once-friendly establishment deteriorate into a hub of arrogance and indifference. As someone who has been a loyal customer for years, it pains me to say that I will be taking my business elsewhere in the future. In conclusion, while The Head Nut may offer a diverse selection of goods, the abysmal customer service and disrespectful demeanor of the staff make it a place to avoid at all costs. Save your time and money by patronizing establishments that value and respect their customers. P.S. Check expiration dates if you DO shop here., many items on the shelf are expired, so , who knows how long the stuff in the bins has been in there.

January 2024, my friend received a gift bag with ground coffee from a Melmark in PA, a wonderful organization that offers integrated clinical and educational programs and services to adults and children. The coffee brand name is Main Line Coffee. It was Columbia Roast (Regular, not Decaf), and we thought it was delicious tasting. It tasted smooth and did not have a bitter after taste. However, the bag of coffee did not have an Internet Address or Telephone number displayed on the packaging. In my opinion bad marketing because we had to hunt around on the internet and call a few coffee shops in PA to finally find out where to buy the coffee. My suggestion, PLEASE add the phone number or internet address to the coffee label so customers can know how to reach out to the company when reordering. Thanks and love the coffee. Also, The Head Nut website is great, I can order other products not just coffee.

Neighborhood gem that I finally visited. The coffee section smelled amazing! Great prices and service! The building inside is charming, almost maze like! Glad to have finally visited! Needed coffee! The Guatemala and Costa Rica coffee are delicious. Also, I bought something for $9.99. They have a $10 credit card minimum but still let me use my card. Friendly staff!